FAQs

We’ve answered some of the most common questions to make your shopping experience smoother. If you don’t find what you’re looking for, feel free to contact us!

1. Orders

Q: How do I place an order?
A: Browse our website, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: Can I modify my order after placing it?
A: Once an order is confirmed, modifications are not guaranteed. Please contact us immediately via WhatsApp at 01020744333.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via SMS or email to track its progress.

2. Shipping

Q: Do you ship across Egypt?
A: Yes, we deliver to all cities and governorates within Egypt.

Q: How long does delivery take?
A: Delivery times vary based on your location. Check our Shipping Information page for more details.

Q: What if I miss my delivery?
A: If you miss your delivery, the courier will attempt to contact you to arrange another attempt.

3. Returns and Exchanges

Q: What is your return and exchange policy?
A: Please refer to our Exchange and Return Policy page for detailed information.

Q: Can I return sale items?
A: Sale items are only eligible for exchange within the conditions specified in our policy.

4. Products

Q: How accurate are the product colors?
A: We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting or screen settings.

Q: Do you restock sold-out items?
A: Restocking depends on demand. Follow us on Instagram for updates on restocked items.

5. Payment

Q: What payment methods do you accept?
A: We accept secure online payments and cash on delivery (where available).

Q: Is my payment information secure?
A: Yes, we use advanced encryption to protect your payment information.

6. Contact Us

Q: How can I get in touch with you?
A: You can contact us via: