Exchange and Return Policy
At Pink, your satisfaction is our priority! If you're not completely happy with your purchase, we’re here to help.
Exchange Policy
- You can request an exchange within 14 days of receiving your order.
- Items eligible for exchange must be:
- Unworn, unwashed, and undamaged
- With the original tags and packaging intact
- Accompanied by the proof of purchase
Please Note:
- Exchanges are subject to item availability.
- If the requested item is unavailable, you may choose an alternative product or store credit for future use.
Return Policy
- Returns are accepted within 7 days of receiving your order for a refund.
- Items must meet the same eligibility conditions as exchanges.
Refund Options:
- Refunds will be processed to your original payment method or as store credit (processing time: 5-7 business days).
- Shipping fees are non-refundable.
Non-Returnable Items
Certain items cannot be exchanged or returned for hygiene reasons, including:
- Accessories
- Intimate wear (e.g., lingerie)
How to Initiate an Exchange or Return
- Contact us via WhatsApp at 01080443036 or DM us on Instagram.
- Provide your order number and the reason for the exchange/return.
- Pack the item securely and return it using the instructions provided by our team.
Shipping Costs
- Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
- For exchanges, shipping costs for the new item will be communicated at the time of the request.
We’re committed to ensuring a smooth and hassle-free experience. For further assistance, feel free to reach out to our team. Thank you for shopping with Pink!